FAQs

If you made a mistake during the order, or you simply don’t like the glasses you purchased, you can contact us at eyewear@verhalo.com or chat on our site to modify or cancel the order within 24 hours, we’ll modify it by free if there’s no price difference or give you 100% refund; If you want to cancel or modify the order already in the lens-making process, we’ll take 10% of the order amount; If you want to cancel or modify the order already in the shipping, we’ll take 30% of the order amount.

Yes! You can order different pairs of frames and different prescriptions for your whole family or friends on one orders. But one thing to remember, you should fill in the different prescriptions to the correct frames, otherwise the lenses may be cut wrongly and may be added to a wrong frame.

In short, we cut out the middlemen and retail costs — that means lower prices and more convenience for you! We complete all manufacturing under one roof and never cut corners on quality.

Our products will be shipped directly from the factory, which will take 7-12 business days. In general, the estimated timeline for processing your non-prescription glasses is 2-3 business days before we ship your order. For prescription glasses and photochromic glasses, it may take 3-14 business days for us to process before we ship your order.

Free standard shipping for orders over $59. For detailed shipping rates to different countries, please contact us at eyewear@verhalo.com or live chat.

If you place several orders and they are not shipped yet, you can contact us at eyewear@verhalo.com (it’s better to contact us within 24 hours, otherwise your order may start shipping), we can combine them together for one shipping fee and refund other shipping fees. Please email us with all order numbers you want to ship together so we can deal with it.

Immediately contact us at eyewear@verhalo.com so we can deal with it as soon as possible.

We guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement!

We have 14-Day Free Returns, which allows you to make an equal exchange or return within 2 weeks.

Our 365-Day Guarantee means you are eligible for a one-time replacement pair within 12 months. P.S. A one-time replacement pair will be only issued if there are clear defects in material and workmanship, and does not cover damage caused by accidents, negligence, or improper care.

Free standard shipping for orders over $59. For detailed shipping rates to different countries, please contact us at eyewear@verhalo.com or live chat.

If you place several orders and they are not shipped yet, you can contact us at eyewear@verhalo.com (it’s better to contact us within 24 hours, otherwise your order may start shipping), we can combine them together for one shipping fee and refund other shipping fees. Please email us with all order numbers you want to ship together so we can deal with it.

Immediately contact us at eyewear@verhalo.com so we can deal with it as soon as possible.

Figuring out what all of those numbers and letters on your prescription mean can be a little tricky, but we've got that covered. Come check out our tutorial on how to read your prescription!

Contact prescriptions and eyeglasses prescriptions differ, and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

If your prescription is less than 2 years old, you're good to go! Just upload it when placing your order.

No problem at all! We offer all lens types, including single visions, progressives, photochromics, bifocals, and high-index options for stronger prescriptions. Just select your needs when ordering.

Think of it this way:

Single vision is like a one-trick pony—perfect for one type of vision (distance OR reading, not both)

Bifocals have that visible line—one part for distance, one for reading (classic, but some folks feel the line makes them look older)

Progressives are the modern magic—no lines, just smooth transition from distance to reading. You see clearly at all distances without anyone knowing you're wearing multifocals!

If you're reading this on a phone or computer right now (and let's be real, you probably are!), then YES!

Blue light lenses filter out that harsh screen glare that can: Mess with your sleep (that's why staring at phones keeps you awake!)

Cause digital eye strain and headaches;

Make your eyes feel tired by 3pm;

Even if you don't need prescription glasses, many of our customers add a little blue light protection just for screen time. Your eyes will thank you!

Typically, 60% of the lens height is reserved for distance vision and 40% for reading.

Titanium is a total game-changer! It's incredibly lightweight (you'll barely feel them on your face), super durable, and naturally hypoallergenic—perfect for sensitive skin.

Titanium is super flexible—gently bend them back! (Seriously, they won't snap like other materials.) If you're nervous about adjusting them yourself, stop by any eyewear shop for a free adjustment. The beauty of titanium? It bends, not breaks!

1. Pupils must be near the center of the lens.

2. The lenses mustn’t go beyond the side of your face.

3. Your eyebrows shouldn’t be inside the glass.

4. Your cheeks shouldn’t push the frame up when you smile.

5. The frames shouldn’t slide down your nose.

Usually you can find size numbers printed on the interiors of the temple arm. You can find some numbers, like this: 54 16 146 or 54-16-146.

The first 2-digit number means lens width, the second 2-digit number means bridge width, the 3-digit number means temple length.

To know how well a pair will fit you, we recommend you compare the measurements of your current glasses to the frame sizes mentioned on our product pages.

New glasses may need minor adjustment to fit your face. It’s best to have an optician fine-tune the glasses for you, but you can also make adjustments by your own.

Want to get some glasses and don't require a prescription? Choose "Non-prescription" lenses of our lens selection process.

You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since we do not offer frames without lenses. You can remove your lenses at home once your order has arrived.

Of course! In the first step of Lens Selection select NON-PRESCRIPTION lenses.

Not at all! Titanium frames are basically "low-maintenance magic"—they're naturally corrosion-resistant and rust-proof. Just give them a quick wipe with a lens cloth after wearing and pop them in their case. Unlike materials that hate sweat and water, titanium is totally worry-free!

Not at all! After taking off your glasses each day, just gently wipe the lenses and frames with a lens cloth and store them in their case. The best part about titanium frames? They're totally low-maintenance—no rust, no sweat damage, and perfectly fine for daily wear!

Super simple! Just rinse them with mild dish soap and water, then dry with a soft cloth. Unlike some materials that need special care, titanium is really "tough stuff." Just remember to avoid abrasive cleaners to keep those lens coatings in great shape!

Great question—this is the #1 thing people get wrong! Here's our simple routine:

Rinse lenses with lukewarm water first (this washes away dust that can cause scratches)

Add a tiny drop of lotion-free dish soap

Gently rub with clean fingertips, not your nails!

Rinse thoroughly and shake off excess water

Dry with a clean, soft microfiber cloth (never paper towels, tissues, or shirt sleeves—they're scratch magnets!)

Pro tip: Keep a microfiber cloth in your car, desk, and nightstand so you're never tempted to use your shirt!

Oh please don't! Those harsh chemicals can strip away special coatings like anti-reflective and scratch protection. Stick to our method above or use a spray specifically made for eyeglasses. Your lenses will thank you!

Same rule as all glasses: case them up! Sure, titanium frames are way stronger than regular ones, but those lenses can still get scratched by keys or lipstick in your bag. Make it a habit—"not on your face, in the case"—and your glasses will love you for years!

Of course! In the first step of Lens Selection select NON-PRESCRIPTION lenses.